Shipping, Return & Refunds Policy

S E Enterprises (“SEE”, “we” and “us”) is the operator of (shaktiherbalcare.com) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time to time there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund. Some of the areas may not be serviceable, In the event, if any purchase order is made, we will intimate and arrange for the refund of the paid amount. 

2. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions, and destination of the items in the order. Shipping payment will be collected with the purchase.

This price will be the final price for shipping cost to the customer.

3. Returns

3.1 Return Due To Change Of Mind

S E Enterprises, shakti herbal care will happily accept returns due to a change of mind as long as a request to return is received by us within 10 days of receipt of item and are returned to us in unsealed, original packaging, unused and in resellable condition. Your item needs to have a receipt or proof of purchase. 

Our return policy may not be available For certain items.

Return shipping will be paid at the customer’s expense if he opts for a refund option after 24 hours of product delivery and You will be required to arrange your shipping.

Once we receive your item, Our team will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card or original method of payment.

Once returns are received and accepted, refunds will be processed to store credit for a refund or future purchase. We will notify you once this has been completed through email.

(shakti herbal care) will refund the value of the goods returned but will NOT refund the value of any shipping paid.

You should check the details before purchasing the item from SHC and if you will not find any information related to a refund for the item you are looking to buy you should contact us to know the policy of the particular item.

3.2 Warranty Returns

Shakti herbal care will happily honor any valid warranty claims if applicable, provided a claim is submitted within 30 days of receipt of items.

Once we receive your item, Our team will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card or original method of payment.

You will receive the credit within a certain amount of days, depending on your card issuer’s, etc. policies.

Customers will be required to pre-pay the return shipping, however, we will reimburse you upon successful warranty claim.

Upon return receipt of items for a warranty claim, you can expect shakti herbal care to process your warranty claim within a certain amount of days, depending on your card issuer’s, etc. policies.

Once the warranty claim is confirmed, you may receive the choice of:

(a) refund to your payment method

(b) a refund in-store credit

(c) a replacement item sent to you (if stock is available)

4. Delivery Terms

a. Transit Time Domestically

In general, domestic shipments are in transit for 2 – 7 days or more.

b. Transit time Internationally

Generally, orders shipped internationally are in transit for 4 – 22 days or more. This varies greatly depending on the courier you have selected. We can offer a more specific estimate when you are choosing your courier type at the checkout.

c. Dispatch Time

Orders are usually dispatched within 2 business days of payment of the order.

However, Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

d. Change Of Delivery Address

For a change of delivery address requests, we can change the address at any time before the order has been dispatched if the location is available for delivery.

e. P.O. Box Shipping

shakti herbal care will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

f. Military Address Shipping

We can ship to military addresses using USPS. We are unable to offer this service using courier services.

g. Items Out Of Stock

If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.

h. Delivery Time Exceeded

If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

5. Tracking Notifications

Upon dispatch, customers may receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

6. Parcels Damaged In Transit

If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service immediately (within 24 hrs.) with the next steps.

7. Duties & Taxes

7.1 SGST & CGST Tax

Taxes are already been applied to the price of the goods as displayed on the website

7.2 Import Duties & Taxes

In case of any product is Exported or imported, Import duties and taxes for international shipments will be prepaid, without any additional fees to be paid by the customer upon arrival in the destination country

8. Cancellations

If you change your mind before you have received your order, we may be able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

9. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

9.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

9.2 Process for parcel lost in transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

10. Customer service

For all customer service inquiries, please email us at contact@shaktiherbalcare.com